Complaints Policy

Nobody likes it when things go wrong, feeling let down or not getting what you expected. AT CME Digital we understand this and are here to help to ensure you are delighted with the services you receive.

If it is the case that you feel something is not right please do let us know so it can be addressed and investigated.

If you have a complaint about the services, initially you should contact your account manager alternatively email complaints [at] cmedigital.co.uk.

What happens next?

When we receive a complaint We’ll acknowledge it. Usually within a few working days.

The complaint will be reviewed and the issue investigated. We aim to have complaints resolved swiftly. Where the issue is more complex and will take longer to resolve we will keep in touch with regular updates.

To assist with understanding the issue we ask that all complaints are in writing with a clear description of the issue and what steps you would like to resolve the issue.

What is if it isn’t a complaint?

If you have any feedback or suggestions on how we can improve things please do let us know by emailing MakingLifeBetter[at]cmedigital.co.uk